- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com
- Brand Name
- HP
- Service Name
- Care Pack Active Care Service with Defective Media Retention - Extended Warranty
- Product Type
- Warranty
Overview
HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.
Benefits
Fast response times: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
High device uptime: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.
Features
HP Active Care with Defective Media Retention (DMR)
- Service Information
- Service Main Type
- Maintenance
- Service Characteristic
- Parts & Labor
- Service Description
- 9x5xNext Business Day
- Provided Support
- Parts Replacement
- Repair
- Phone Support
- Remote Diagnosis
- Web Knowledge Base Access
- New Releases Update
- Defective Media Retention
- Service Response Time
- Next Business Day - Parts and Labor
- Service Location
- On-site
- Service Duration
- 4 Year
- Product Supported
- HP Workstation:
- z1xx Series 3/3/3
- z2xx/EliteDesk 7xx/8xx Series 3/3/3
- z4xx/ZCentral Series 3/3/3